2012 - 2016 Tenant Participation Strategy

2012 - 2016 Tenant Participation Strategy

West Lothian Council are dedicated to ensuring they meet the needs of their customers and recognise the importance of customer feedback. With this in mind, we would like to ask you to take a little time to look through our Draft Tenant Participation Strategy, entitled ‘Taking Part’ and complete this questionnaire.
Your views will help us design a strategy that meets the requirements of our customers and offers opportunities to take part in the decision making processes we use.

Survey closes Monday 2 July 2012

Page 1 of 5

1.

What do you think of our Foreword? *

		Yes	No
1	Is it clear?
2	Does it make you want to read on?

2.

What do you think of our Introduction? *

		Yes	No
1	Is it clear?
2	Does it explain the purpose of the strategy?

3.

What do you think of the aims of our strategy? *

		Yes	No
1	Are they clear?
2	Is there anything else you would like us to include?

Page 2 of 5

4.

Being Fair Section *

		Yes	No
1	Do you feel the ‘Being Fair’ section covers all equality issues?
2	Is it clear?
3	Does it explain the purpose of the strategy?

5.

What do you think of the section on Consultation & Decision Making? *

		Yes	No
1	Do we clearly say how we will consult?
2	Does it explain how consultation will affect decisions being made?

6.

What do you think of the section on Information, Consultation and Feedback? *

		Yes	No
1	Do you feel we address all aspects of this section?
2	Is it clear?
3	Is there anything else you would like us to include?

7.

(please give details below)

Comments on sections

Page 3 of 5

8.

What do you think of the ways of ‘Taking Part’ *

		Yes	No
1	Do they make sense?
2	Is there anything there that would interest you?
3	Is there anything else you would like us to include?

9.

Support for Tenant Participation *

		Yes	No
1	Do you think we explain what support we offer clearly?
2	Is there anything you would like us to include?

10.

(please give details below)

comment

11.

What do you think about the section on Training? *

12.

(please give details below)

comment

Page 4 of 5

13.

Does the section on Performance Monitoring and Review *

		Yes	No
1	Clearly show how we will monitor performance?
2	Does it meet the outcomes of the New Social Housing Charter? Is there anything else you would like us to include?
3	Is there anything else you would like us to include?

14.

(please give details below)

comment

15.

Is there anything else you would like to comment on?

Page 5 of 5

16.

Name

17.

Organisation

18.

Position Held

19.

Date *

Thank you for taking the time to complete this questionnaire. Your comments are greatly appreciated