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1.
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How do you rate the professional conduct of the refuse and recycling collection employees?
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2.
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Previously we found that some bins were not being returned to their original location. How do you rate our ability to return bins to their original location?
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3.
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Where there is a spillage from a collection vehicle, how do you rate its removal?
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4.
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If you have used it, how do you rate the damaged/stolen bin replacement scheme? If you have not used it, please proceed to question 6.
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5.
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One of our service standards is to deliver your replacement bin within 5 working days. If you have used this service, did we respond within this time?
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Yes No
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6.
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If you have experienced a problem with waste collection, was it in relation to:
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7.
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How did you rate our response to your problem?
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8.
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We provide a service to collect large items that cannot be disposed of in the grey bin. How do you rate our bulky item uplift service?
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9.
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If you have used a West Lothian Community Recycling Centre (previously known as Civic Amenity Sites), how do you rate the:
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10.
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When visiting the Community Recycling Centres do you feel encouraged to recycle?
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Yes No
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11.
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If you answered no, please detail how we could encourage you to recycle more at our Community Recycling Centres.
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12.
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Where do you find out most of your waste management information?
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13.
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If you ticked other, please state
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14.
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Do you understand what items can be placed in the brown/blue bins?
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Yes No
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15.
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How do you rate the information given about what can be placed in blue bins for ease of understanding?
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16.
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How do you rate the information given about what can be placed in brown bins for ease of understanding?
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17.
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How would you like us to tell you about what can be placed in the blue/brown bins?
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18.
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How do you rate the waste and recycling collection service we provide?
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19.
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Do you use your kerbside recycling bins (3 bin collection)?
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Yes No
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20.
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If not, can you please state why
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21.
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Are you aware that you can purchase a subsidised compost bin? Please see our website for details
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Yes No
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22.
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Are you aware that you can place textiles and food and drinks cartons in your blue bin?
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Yes No
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23.
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How do you rate the professional conduct of our staff? Are they:
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24.
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Have you used the customer complaints procedure in the last year? If your answer is no, please proceed to question 27
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Yes No
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25.
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If yes, was your complaint upheld?
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Yes No
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26.
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How do you rate the customer complaints procedure?
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27.
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We aim to treat all our customers fairly. Do you feel that you were treated fairly when dealing with any aspects of our service?
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Yes No
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28.
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If you said no, please detail
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29.
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Are there any questions/areas that you would like to see included in future surveys?
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30.
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Thank you for your time and assistance in completing this questionnaire. Should you wish to make any further comments, please use the box below
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Thank you for you taking the time to complete this survey.
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